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Returns and Exchanges

RETURNS / EXCHANGES

SHIPPING POLICY

WARRANTY / REPAIR

SERVICE MEMBERS

GENERAL FAQ

RETURNS / EXCHANGES

SHIPPING POLICY

PRO PROGRAM

WARRANTY / REPAIR

GENERAL FAQ

TO QUALIFY FOR A RETURN OR EXCHANGE, ITEMS PURCHASED MUST:

In the event an item goes on sale or changes price within 7 days of your purchase we will gladly credit you for the price difference. Orders outside of the 7-day window and/or ones that have a promo/discount code already used on the order are unfortunately not eligible for the price adjustment.

Excluding items marked “Outlet”, "Final Sale" and/or promotional items (e.g., free gifts-with-purchase, buy-one-get-one-free items, etc.)

Orders that arrive with factory defects may be refunded within 30 days of delivery.

Customers are responsible for their products until they are delivered to us for return or exchange. (We recommend getting tracking and insurance on your shipment.)

Note: International customers are responsible for paying the cost of return shipping.

START U.S. RETURN/EXCHANGE

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★ Reviews

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Based on 5622 reviews

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D

09/16/2026Ultra Lochi Jacket 2.0 (Reversible)

Daniel J.

Ultra Lochi Jacket 2.0 (Reversible)

00

R

09/09/2026Ultra Lochi Jacket 2.0 (Reversible)

Randall W.

Greatest jacket out there

I bought this jacket on a recommendation from a friend and it did not disappoint. So I bought both color options. Because of the reversible nature I wore it everyday of my vacation just the reverse sides. It’s the jacket I’ve always been looking for.

00

E

08/31/2026Rain Jacket

Eric v.S.

Excellent quality, the best I’ve seen in a while. I’ll

Never waste my money on made in China Arcteryx junk again!!!!

21

M

08/31/2026L5 | Back Country Jacket - Outlet

Mark B.

Great jacket, it seems to run a little bit smaller so i would recommend to order a size up . Other than that the jacket is made amazing 👏 🤩

00

T

08/26/2026Rain Jacket

Tom C.

Rain Jacket

10

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